Delivery Policy

Our delivery policy provides details on how and when we ship products

Avacta Life Sciences products are available in most locations worldwide. However, we are not permitted to export to certain locations as specified by the United Kingdom Government.

For information on locations where technology may not be exported to see the UK Government’s Strategic Export Control List.

Orders from catalogue

If ordering from our catalogue, we will ship directly from our UK manufacturing site. Orders should be received within 5 working days from receipt of order confirmation.

Custom orders

For custom orders the expected turnaround time is approximately 55 days from receipt of order confirmation.  This involves screening, plus the characterisation and quality control process. Please contact us on +44 (0)1904 21 7046 or affimers@avacta.com to discuss your specific requirements. Upon assessment of your requirements we will provide you with an accurate estimated delivery date.

When do you ship?

Orders are shipped Monday to Friday with the exception of UK National Holidays. All orders should be received within 5 working days from receipt of order confirmation.

Who do you ship with?

Orders are generally shipped with Fed Ex or TNT. Other shipping companies may also be used. The carrier may provide a tracking number to you when your order has been dispatched.

How are products packaged?

Based on our quality control tests we select the most appropriate shipping conditions to ensure the stability of the product during transit.

Products are shipped in secure packaging appropriate to the nature of the order. All packages will contain suitable padding to restrict movement of items during transit. Affimer products are typically shipped in solution within vials. On receipt of products, due to the small volume of the Affimer solution, we strongly recommend spinning down the liquid before opening the vial to avoid sample loss.

Some products may be temperature-sensitive. These will shipped in packaging designed to maintain a specific temperature range. Due to this special requirement, these products may be shipped separately from other products made in the same order that do not need to be shipped in temperature-controlled packaging. Additional shipping/packing charges may apply.

Affimer technology is generally unaffected by 3-4 freeze/thaw cycles. Typically, for short term use, we recommend storing our products at 4°C / 39°F.