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Avacta Analytical Field Service Engineer

Closing Date:    23rd April 2012

 Description:

 A role is available for a Field Support Engineer at Avacta Analytical Ltd. This role will consist of

80% of the time directly supporting Avacta’s Optim 1000 instruments that are in the field, and 20 %

of the time providing a research and development capability at Avacta headquarters in Wetherby,

UK.

 The role of Avacta Analytical Field Support Engineer requires an individual who can bring

innovative thinking and a high degree of self-motivation as well as a high level of ability,

responsibility and reliability. They will be responsible for providing an engineering, diagnostic and

repair facility for the end users and distributors of the Optim 1000 product. The role is global and

will involve travel to end user sites around the world, either in a direct role for Avacta, or in support

of our network of distribution partners.

 Avacta Analytical pride ourselves on the quality and efficiency of our instrument support service.

The successful candidate will be expected to manage their own time and schedule their own

support visits, working closely with the product manager to ensure that the standards expected by

our customers and partners remains high.

The Field support engineer will have responsibilities to

• Install instrumentation and supporting accessories at customer sites
• Follow qualification protocols to ensure that the instrumentation is working efficiently
• Visit customers to provide support to diagnose and fix faults in the field
• Report all work carried out to a high standard
• Work as part of an established team to research and develop new accessories and products to expand the Avacta portfolio

Essential attributes include

• The ability to work efficiently and as part of a multidisciplinary team
• The ability to think innovatively and contribute to demanding research projects
• The ability to work with a high degree of professionalism, care, accuracy and reliability
• The ability to interact effectively with Avacta Analytical customers and distributors as well as other members of the Avacta team
• The ability to communicate work both internally and externally

Furthermore, it will be expected that the successful candidate will

• Be able to communicate with users to coordinate and deliver instrument servicing
• Be able to provide introductory training to a high standard
• Have the ability to use windows operating system to a medium to advanced level to be able to
  • Connect to remote devices
  • Communicate with and manipulate PCBs through RS232 interfaces
  • Accessing and using event logs to aid fault finding
• Have the ability to be able to do simple electronics fault finding and repair such as
• Interrogating power supply voltages
• Removing and replacing circuit boards
• Have experience working with complex optical systems, preferably free space laser based systems
  • Be able to optically align multiple light sources
  • Have experience in focus optimization
  • Calibrate CCD detectors and spectrographs

To apply please email your covering letter and CV including details of your current /expected salary to charlotte.hartley@avacta.com

 Reports to: Production Manager

General

You will work as part of a cross functional engineering team and be responsible for delivering mechanical engineering aspects of a project on-time and to specification.  You will be responsible for creating detailed and accurate engineering drawings and documentation, leading a team with mechanical related enquiries and resolving design related manufacturing issues as and when required.

 Person Specification

Essential attributes:

• The ability to develop a product from initial concept stage
• The ability to create detailed and accurate engineering drawings and documentation
• The ability to work efficiently and as part of a multidisciplinary team
• The ability to undertake multiple engineering projects
• The ability to maintain comprehensive and accurate records
• The ability to work with a high degree of autonomy, professionalism, care, accuracy and reliability under pressure
• Good communication skills

Specific requirements:

• Extensive experience in design and engineering of products from specification to manufacture using such techniques as APQP and Prince2.
• Experience of using SolidWorks CAD software

Salary: £30,000 – £45,000 p.a. according to qualifications and relevant experience